Terms & Conditions
Last updated: 1 July 2026
1. Scope
These terms and conditions govern the Portuguese–French interpreting services provided by Daniela Lopes (hereinafter "the Interpreter") throughout the Algarve region, Portugal. Any booking implies unconditional acceptance of these terms.
2. Services
The Interpreter offers professional accompaniment in person or remotely (telephone, video conference) for: medical appointments, administrative procedures, property viewings, banks, notaries, lawyers, business meetings, and personal support. The Interpreter's role is to facilitate linguistic communication; they do not provide legal, medical, tax or financial advice.
3. Booking
Bookings are made by phone, WhatsApp, email or online form. An appointment is confirmed after mutual agreement on date, time, location and service. A prior quote is provided for any service exceeding €200. Written confirmation (email or message) is binding.
4. Fees and payment
Fees are quoted in euros (EUR) and include the interpreting service. Travel within 30 km of Portimão is included; beyond that, a supplement of €0.50/km applies. Payment is due by bank transfer or cash no later than the end of the service, unless otherwise agreed. A deposit may be required for services exceeding €300.
5. Cancellation
Any cancellation must be communicated in writing (email, WhatsApp or SMS). Cancellation fees are: free more than 24h in advance; 50% of the agreed amount between 24h and 4h before the appointment; 100% for cancellations less than 4h before, no-show or arrival more than 30 minutes late.
6. Late arrival and waiting time
The Interpreter charges waiting time at the proportional hourly rate (€60/hour) when the delay is attributable to the client or a third party (doctor, notary, etc.). Counting starts after 15 minutes of waiting. In case of delay exceeding 1 hour, the Interpreter reserves the right to leave the premises and charge the full service.
7. Travel
Travel is included within a 30 km radius of Portimão. Beyond that, a mileage supplement of €0.50/km (round trip) applies. For long distances (>100 km), a flat rate may be offered. Toll and parking fees are charged additionally upon receipt.
8. Surcharges
Services performed in the evening (after 6pm) are surcharged by 25%. Saturday services are surcharged by 25%. Sunday and public holiday services are surcharged by 50%. Urgent bookings (less than 24h) may be surcharged by 25% subject to availability.
9. Confidentiality
The Interpreter is bound by professional secrecy. All information exchanged during the service remains strictly confidential, in compliance with the GDPR and interpreting ethics. No information will be disclosed to third parties without written consent, except where legally required.
10. Liability
The Interpreter commits to providing a professional, quality service. However, the Interpreter cannot be held liable for decisions made by the client based on the translated communication, nor for errors or omissions by third parties (doctors, notaries, administrations). The Interpreter's liability is limited to the amount of the invoiced service.
11. Force majeure
The Interpreter shall not be liable for non-performance or delayed performance due to force majeure (illness, accident, strike, adverse weather, pandemic, government restriction). In such cases, the service will be rescheduled without charge or refunded proportionally.
12. Intellectual property
All documents, written translations and materials provided by the Interpreter remain their intellectual property. The client may use them for personal use only. Any reproduction, distribution or commercial use without written authorization is prohibited.
13. Governing law and jurisdiction
These terms are governed by Portuguese law. Any dispute shall be subject to the exclusive jurisdiction of the courts of the Algarve, Portugal, unless otherwise provided by law. An attempt at amicable resolution will be undertaken beforehand.
14. Complaints
Any complaint must be submitted in writing within 7 days following the service. The Interpreter undertakes to respond within 5 working days. In the absence of amicable resolution, the client may contact the National Data Protection Commission (CNPD) for GDPR matters, or the competent courts for commercial disputes.
15. Consumer rights
In accordance with Portuguese consumer protection legislation, the client has a 14-day right of withdrawal for remote services, unless performance has begun with their prior consent. For in-person services, this right does not apply.
16. Contact
For any questions regarding these terms: daniela@algarveenfrancais.com · +351 961 822 873 · Algarve, Portugal.